Terms & conditions

1. Who we are and how to contact us

This website is operated by ContentWorks (“ContentWorks”, “we”, “us” or “our”). We build local visibility and authority for tradespeople on the OMNIlocal™ framework.

• Website: contentworks.ai
• Email: dan@contentworks.ai

ContentWorks is operated as a sole trader by Dan Jaques.

Postal address: Unit 3, 24a Commercial Road, Poole, BH14 0JR.

2. Use of this website

You may use this website for lawful purposes only. You agree not to:

• Use the site in any way that breaches any applicable law or regulation.
• Attempt to gain unauthorised access to the site, the server it is hosted on, or any connected database.
• Introduce viruses, malware or any other material that is malicious or technically harmful.
• Copy, scrape or republish content from the site without our written permission, except as allowed below.

We may suspend or withdraw access to the site, or any part of it, at any time. We do not guarantee that the site, or any content on it, will always be available or uninterrupted.

3. Our services

We deliver our marketing services done for you, across four levels: Bronze, Silver, Gold and Platinum. Each level builds on the one below it, and every level is written and published for you:

• Bronze is content: local blog posts, social posts and Google Business Profile posts, written and published for you.
• Silver keeps everything in Bronze and adds proof: review requests sent after every job, every review answered for you, and proof assets built from your real work.
• Gold keeps everything in Silver and adds authority: answer-engine pages and authority guides written to be quoted when someone asks Google or AI, and a monthly delivery pack of everything we published for you.
• Platinum keeps everything in Gold and adds your landing and money pages, built and looked after by us on platforms you own, the call on which page comes next, and the link and PR work behind it.

You own every account and asset outright. We only ever work through manager access you grant, which you can revoke in one click at any time … the same way your accountant has access to your books without owning the business.

The exact scope, deliverables, timelines and fees for your engagement are set out in your individual proposal or service agreement. Where anything in that proposal or agreement conflicts with these terms, the proposal or agreement takes precedence for that engagement.

4. Our free tools

We offer free tools to help you understand your local visibility, including the OMNIlocal™ Visibility Scorecard, which includes a live AI-presence check. These tools are provided “as is” and for general guidance only.

The output is a starting point, not professional advice tailored to your business, and we give no warranty that any result, score or recommendation is complete or error-free. You use the free tools at your own discretion.

5. Intellectual property and ownership

Ownership of work is split clearly, and it favours you:

• What we build for you is yours. The assets we create or grow for your business as part of a paid engagement (your rankings, reviews, published content, website pages and customer data) are owned by you, the client. You keep them whether or not you continue working with us.
• Our frameworks and methods are ours. ContentWorks retains all rights in its own intellectual property, including the OMNIlocal™ framework, our processes, templates, internal tools, AI Employees and brand. An engagement gives you the benefit of these, not ownership of them.
• This website is ours. The content, design, text, graphics and code of the ContentWorks website are owned by, or licensed to, ContentWorks and are protected by intellectual property law. You may view and share it for personal, non-commercial reference, but you may not reproduce it commercially without our written permission.

6. Results and no guarantee

Marketing outcomes depend on many factors outside our control … your market, your competitors, search-engine and platform behaviour, seasonality, pricing, and how quickly agreed actions are carried out on your side.

We provide a documented process and work to improve your odds. We do not guarantee any specific search ranking, number of leads or calls, level of revenue, or other particular result. Any figures, ranges or timelines we share are honest estimates based on experience … they are a probability, not a promise.

This does not affect the 90-Day Confidence Guarantee described on our pricing page. That guarantee is a promise about the work we deliver in your first 90 days, not about a ranking, a number of calls or a level of revenue.

7. Payment terms

Fees, billing frequency and payment dates for your engagement are set out in your proposal or service agreement. As a general guide:

• Ongoing services, at any level, are billed monthly, in advance.
• Invoices are payable within 14 days of the invoice date, by bank transfer or card.
• Engagements run on a rolling monthly basis … either side may end the arrangement with 30 days' written notice. Where your plan carries a minimum term (Platinum carries a three-month minimum), notice takes effect at the end of that term. Work already delivered or in progress for the current period remains payable.
• Any one-off setup or project fees are payable before that work begins.
• We may charge interest on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998.

8. Limitation of liability

Nothing in these terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Subject to that, and to the fullest extent permitted by law:

• We are not liable for any loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss arising from your use of this website or our services.
• Our total liability to you in connection with an engagement is limited to the fees you have paid us for that engagement.
• We are not responsible for the actions, policies or downtime of third-party platforms (for example search engines, social networks or hosting providers) that are outside our reasonable control.

9. Governing law

These terms, and any dispute or claim arising out of or in connection with them or our services, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

10. Changes to these terms

We may revise these terms from time to time to reflect changes in the law or in how we operate. The “Last updated” date at the top of this page shows when the most recent change was made. Your continued use of the website after a change takes effect means you accept the revised terms. For paid engagements, the terms in force when you signed your agreement continue to apply unless we agree otherwise with you in writing.

11. Contact

If you have any questions about these terms, please email us at dan@contentworks.ai.