TrustBuilder™ looks after your reviews
Warm, and quietly proud of your good work. It treats every review like a customer who deserves a proper answer.
Rather talk? Get a call back from Dan · Mon to Fri, 10 to 3
What TrustBuilder™ does for a trades business
Replies to your reviews, in your voice
Each reply is written fresh for that review, using the job, the issue and your area. The good ones get a proper thank-you and the tricky ones get a calm, careful answer. No copy-and-paste replies.
Flags the tricky ones to you first
When a review raises a problem, we tell you so you can put it right. A reply to a review like that waits for your sign-off before it goes up.
Turns a good review into posts
A happy customer's words become a Google profile post, a Facebook post, an Instagram caption and a reviews section for your website. It uses only what the review says.
Writes your review requests
The message that asks a customer for a review is written to sound like you, with a direct link. After each job, the request goes out through LeadFlow™, which texts back the calls you miss and follows up your quotes, set up and run by us. We never offer a discount or a prize for a review, and neither does TrustBuilder™.
Nothing made up
It never invents a review, a credential or a figure. If a detail is missing, it marks the gap and asks.
Who checks the work
Frankie and her team
Frankie's team reads each reply before it is posted. They check it matches what the review says and invents nothing. A reply to a review that raises a problem waits for your sign-off.
Where TrustBuilder™ fits
Reviews touch all three jobs. Here is where TrustBuilder™ helps and where it hands over.
Get found wherever customers look
Reviews are one of the first things people check before they ring you. TrustBuilder™ keeps them answered and turns the good ones into posts, so they show up on your Google profile and your socials.
Catch the calls you miss
Missed calls are not TrustBuilder™'s job. They go to LeadFlow™, your backup so nothing gets missed.
Keep past customers coming back
After the job, the review request goes out through LeadFlow™ and TrustBuilder™ writes the wording, so happy customers say so in their own words. A proper reply to each review shows past and future customers you are listening.
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Rather talk? Get a call back from Dan · Mon to Fri, 10 to 3